سياسة الاسترداد

🔄 Returns & Refunds Eligibility

For health and safety reasons, we do not accept returns or exchanges on opened or used products.

Refunds or replacements are only accepted in the following cases:

• You received a damaged product
• You received a wrong item
• The product has a manufacturing defect

⏱️ Reporting an Issue

• Any issue must be reported within 48 hours of delivery
• Please provide clear photos or videos of the product and packaging

✅ Approval Process

Once your request is reviewed and approved:

• You may receive a replacement or a refund, depending on the case
• Approved refunds will be processed within 5–10 business days

💳 Refund Method

• Refunds are issued using the same payment method used during checkout
• Shipping fees are non-refundable, unless the error was on our side

🚫 Non-Refundable Items

Refunds or returns will not be accepted for:

• Opened or used products
• Products damaged due to misuse or incorrect storage
• Change of mind after delivery

📞 Customer Support

If you experience any issues with your order, please contact us through our official support channels. We’re always here to help.

Thank you for trusting Amora Skin 🤍

We appreciate your understanding and support.